About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
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Customer Solutions Manager • Senior
Skills & Technologies
Overview
Amazon is hiring a Senior Customer Solutions Manager to help customers realize sustained business value by accelerating their migration to the AWS cloud. You'll utilize AWS best practices and work with multidisciplinary teams to design innovative solutions. This role requires a strategic business mindset and technical acumen.
Job Description
Who you are
You have a strong background in customer solutions management, ideally with 5+ years of experience in a technology-driven environment. Your expertise in AWS allows you to understand the unique challenges customers face and craft tailored solutions that drive their success. You possess excellent communication skills, enabling you to influence and collaborate with various teams effectively.
Your strategic mindset helps you align customer objectives with AWS capabilities, ensuring a frictionless migration experience. You are adept at program management and organizational change management, which allows you to guide customers through their cloud journey seamlessly. You thrive in a customer-first environment and are passionate about helping clients innovate and expand in the cloud.
Desirable
Experience with cloud-native solutions and a deep understanding of AWS services will set you apart. Familiarity with sales processes and solution architecture is a plus, as it will enhance your ability to work cross-functionally with sales and technical teams.
What you'll do
As a Senior Customer Solutions Manager at Amazon, you will lead customer engagements to accelerate their migration to AWS. You will dive deep into understanding each customer's unique challenges and work backwards from their strategic objectives to design their cloud journey. Your role will involve executing a frictionless migration experience, ensuring that customers capture the full potential of the AWS cloud.
You will leverage AWS best practices developed over thousands of engagements to guide customers through their cloud adoption process. Collaborating with sales, solution architecture, and support teams, you will influence multidisciplinary teams to deliver innovative solutions that meet customer needs. Your technical acumen will be crucial in addressing customer inquiries and providing insights that drive their success.
What we offer
Amazon provides a competitive salary range for this role, with annual compensation between $153,600 and $207,800, depending on experience and location. You will also enjoy a comprehensive benefits package, including health coverage, 401(k) matching, paid time off, and parental leave. Join us at Amazon Web Services and be part of a team that is shaping the future of cloud computing.
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