Support Engineer • Entry-Level

Who you are

You have 2+ years of software development or technical support experience, which has equipped you with the skills to troubleshoot and debug technical systems effectively. Your background includes a Bachelor's degree in engineering or a related field, providing you with a solid foundation in engineering principles.

You are proficient in Unix and have experience programming with at least one modern language such as Java, C++, or C#. Your understanding of object-oriented design principles allows you to contribute effectively to software development projects.

You possess knowledge of AWS integration and usage, which is essential for supporting cloud-based applications. Your experience in scripting with modern programming languages enhances your ability to automate processes and improve efficiency.

You have a strong grasp of computer science fundamentals, including algorithms, data structures, and complexity analysis, which enables you to approach problems systematically and develop effective solutions.

What you'll do

In this role, you will provide technical support to build and release engineering teams, ensuring that build processes run smoothly and efficiently. You will assist in developing and maintaining build scripts and automation tools, which are crucial for streamlining the development workflow.

Troubleshooting and debugging build failures and infrastructure issues will be a key part of your responsibilities, requiring you to collaborate closely with development teams to resolve build-related challenges. You will support CI/CD pipelines and deployment processes, contributing to the overall efficiency of the development and build process.

Monitoring and maintaining build environments will be part of your daily tasks, ensuring that all systems are functioning optimally. You will document processes, solutions, and best practices to facilitate knowledge sharing within the team and improve future workflows.

What we offer

At Amazon, we foster an inclusive culture that empowers our employees to deliver the best results for our customers. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of our E-reader platform. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

You will be part of a team that values collaboration and innovation, providing you with the chance to grow your skills and advance your career. Our commitment to employee development means you will have access to resources and support to help you succeed in your role.

Join us at Amazon and be part of a team that is dedicated to pushing the boundaries of technology and enhancing the customer experience through our E-reader platform.