Support Engineer • Mid-Level

Who you are

You have 2+ years of software development experience, ideally with a focus on operating systems or support engineering. Your problem-solving skills are top-notch, allowing you to debug and identify issues within complex systems effectively. You are detail-oriented and possess superior verbal and written communication skills, which help you collaborate with multiple teams to root-cause issues and improve system health.

You thrive in environments where you can juggle multiple tasks at once, accurately prioritizing projects and making sound judgments. Your ability to foresee potential problems and implement proactive solutions is a key asset. You understand the importance of monitoring key metrics and maintaining dashboards to ensure the Kindle operating system runs smoothly.

Desirable

Experience with automated monitoring tools and creating alarms to detect failures is a plus. Familiarity with data mining techniques to identify patterns in large sets of logs will set you apart. A background in customer support or experience improving customer experience through technical solutions is highly desirable.

What you'll do

In this role, you will be responsible for monitoring the Kindle operating system's performance and health. You will partner with various internal teams to troubleshoot and resolve issues, ensuring a seamless experience for users. Your day-to-day tasks will include mining through logs to identify patterns and anomalies, which will help in diagnosing problems before they escalate.

You will also be tasked with creating and maintaining dashboards that display key metrics, allowing for quick insights into system performance. Your proactive approach will involve setting up automated alarms to detect failures, ensuring that the Kindle platform remains reliable and efficient.

Collaboration is key in this role, as you will work closely with engineering teams to implement solutions that enhance the Kindle operating system. Your contributions will directly impact the customer experience, making it essential to communicate effectively with both technical and non-technical stakeholders.

What we offer

At Amazon, we value innovation and encourage you to bring your ideas to the table. You will be part of a dynamic team that is dedicated to improving the Kindle experience for millions of users worldwide. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in shaping the future of reading technology and making a difference in the lives of our customers.