It Support • Lead

Who you are

You have a proven track record in IT management, with experience leading teams to deliver exceptional technical support in a fast-paced environment. Your ability to motivate and inspire others is key, as you will be responsible for fostering a culture of innovation and accountability within your team. You understand the importance of operational efficiency and are committed to driving improvements that enhance service delivery. You are self-motivated and thrive on challenges, always looking for ways to overcome obstacles and achieve results. Your leadership style embodies Amazon's principles, focusing on ownership and customer satisfaction.

You possess strong communication skills, enabling you to effectively collaborate with various stakeholders across the organization. Your experience in IT infrastructure and support services equips you with the knowledge to address complex technical issues and implement effective solutions. You are adaptable and open to learning, continuously seeking opportunities for personal and professional growth. You value diversity and understand its importance in building a successful team.

What you'll do

In this role, you will lead a team of IT professionals dedicated to providing 24x7 global IT support to Amazon Operations. You will oversee the operational support for key partners, ensuring that all technical issues are resolved promptly and efficiently. Your responsibilities will include developing and implementing strategies to enhance IT service delivery, as well as managing the performance and development of your team members. You will collaborate closely with various departments, including Fulfillment, Sortation, Logistics, and Last Mile, to ensure seamless operations.

You will be responsible for identifying areas for improvement within the IT support processes and implementing innovative solutions to enhance efficiency. Your leadership will be crucial in driving a culture of continuous improvement, where team members are encouraged to share ideas and contribute to the overall success of the organization. You will also play a key role in launching new Amazon Fulfillment Centers, ensuring that all IT systems are in place and functioning optimally from day one.

What we offer

Amazon offers a dynamic work environment where you will be surrounded by some of the best innovators in the industry. We provide unlimited career opportunities and invest in the development of our teams, ensuring that you are consistently inspired and learning from your peers. Our comprehensive benefits package includes competitive compensation, medical, financial, and other benefits designed to support your well-being and career growth. Join us at Amazon and be part of a team that is committed to delivering exceptional service and driving operational excellence.