It Support • Lead

Who you are

You have a proven track record of leading IT teams and providing innovative technical support in a fast-paced environment. Your experience includes managing diverse skill sets and ensuring that your team meets or exceeds service level agreements. You are adept at fostering positive relationships with operational partners and staff, ensuring that technical assistance is aligned with continuous improvement goals. You understand the importance of safety programs and OSHA compliance, and you prioritize creating a safe work environment for all associates. Your technical expertise spans various operating systems, including Windows, Linux, and Android, and you are comfortable working with mobile computing devices and integrated systems.

What you'll do

In this role, you will lead a team of IT professionals dedicated to supporting Amazon's Operations team. You will be responsible for hiring, training, and developing your team to ensure they are equipped to handle the technical challenges that arise in a dynamic environment. You will oversee the day-to-day technical support activities, including troubleshooting and customer service issues, while also planning and organizing infrastructure builds in new facilities. Your leadership will be crucial in measuring and monitoring your team's performance against established service level agreements, ensuring that operational needs are met efficiently. You will interact with management and staff to provide technical assistance and drive continuous improvement initiatives, establishing a culture of collaboration and innovation.

What we offer

Amazon offers a comprehensive benefits package that includes medical, financial, and other forms of compensation. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. As part of a leading technology company, you will be at the forefront of innovative solutions that impact millions of customers daily. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.