It Support • Mid-Level

Who you are

You have over 5 years of experience in IT support, demonstrating a strong ability to troubleshoot hardware and software issues across various platforms including Windows, Mac, and Linux. Your technical skills are complemented by a solid understanding of networking concepts, ideally at a CCNA level, allowing you to effectively resolve connectivity issues and support infrastructure needs.

You prioritize user experience and are committed to providing high-quality support to your colleagues. Your logical thinking and problem-solving skills enable you to tackle complex IT challenges, while your interpersonal skills help you build strong relationships within the team and with users. You are proactive in learning new technologies and methodologies, ensuring you stay current in the fast-evolving IT landscape.

Desirable

Experience with global projects and a willingness to participate in process improvements are highly valued. Familiarity with incident management and a customer-first mindset will set you apart as a candidate.

What you'll do

As a Corporate IT Support Engineer at Amazon, you will play a central role in delivering on-site technical support to employees. Your responsibilities will include troubleshooting a variety of IT issues, from hardware malfunctions to software glitches, ensuring that users can work efficiently without interruptions. You will also be involved in improving existing operational processes and tools, contributing to a more streamlined IT support experience.

You will participate in global projects, collaborating with teams across different regions to enhance IT infrastructure and support services. Your role will require you to be adaptable, as you may need to adjust your working hours for infrastructure tasks or project work, including occasional weekend or evening shifts.

In addition to technical support, you will represent the IT department, engaging with users to understand their needs and provide solutions that enhance their productivity. Your insights will help shape the IT support strategy, ensuring that it aligns with the broader goals of the organization.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and collaboration. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have access to the latest technologies and resources, enabling you to excel in your role and contribute to the success of the company. Join us in creating a seamless IT experience for our employees and making a meaningful impact in the organization.