It Support • Entry-Level

Who you are

You are an IT Support Technician eager to ensure the operational efficiency of IT systems within Amazon's logistics teams. You thrive in a collaborative environment, working closely with colleagues and remote support teams to provide essential IT assistance. You are keen to develop your technical skills and grow your career through hands-on experience and training opportunities.

You have a proactive approach to problem-solving and enjoy assisting users with IT-related issues. Your ability to manage support requests effectively makes you a reliable first and second point of contact for customers. You understand the importance of preventive maintenance to maximize the availability of IT equipment and are committed to implementing innovative solutions alongside your IT support colleagues.

What you'll do

In this role, you will assist users on-site by providing support for installation, troubleshooting, and maintenance of IT infrastructure, devices, and applications. You will manage support requests, ensuring timely and effective resolution of issues. Your responsibilities will include performing preventive maintenance to ensure all IT equipment is operational and implementing projects that enhance IT services.

You will contribute to improving productivity from day one by implementing innovative technologies and helping colleagues make the most of their IT equipment. Your role will involve collaborating with various teams to ensure seamless IT operations and support for all users.

What we offer

At Amazon, you will have the opportunity to work with cutting-edge technologies in a supportive environment that promotes personal and professional growth. You will receive training and resources to develop your skills at your own pace, enabling you to achieve recognized qualifications in the industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.