Risk Manager • Lead

Who you are

You have extensive experience in risk management, particularly in fraud and abuse prevention, and have successfully led teams in high-pressure environments. Your expertise allows you to navigate complex investigations and provide strategic guidance to cross-functional teams. You understand the importance of maintaining store trust and have a proven track record of managing critical escalations effectively. Your analytical skills enable you to identify subtle abuse patterns and sophisticated fraud schemes, ensuring that your team addresses emerging threats proactively.

You possess strong leadership qualities, having managed teams of specialized professionals in high-stakes situations. Your ability to coordinate responses across various departments, including Policy, Legal, and Operations, is crucial for the success of your role. You are adept at maintaining high accuracy in case resolutions and are committed to meeting strict service level agreements (SLAs). Your communication skills allow you to articulate complex issues to executive stakeholders clearly and effectively.

What you'll do

In this role, you will lead a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance, handling critical executive escalations for Amazon's Fraud and Abuse Prevention initiatives. You will oversee a portfolio of high-priority cases, ensuring that your team maintains a resolution accuracy of over 99% while adhering to strict SLAs. Your responsibilities will include guiding investigations that impact the entire organization and collaborating with various business units to implement effective risk management strategies.

You will be the primary domain expert in complex fraud and abuse patterns, leading cross-functional root cause analyses to address issues that require executive intervention. Your strategic decisions will have a significant impact on the organization, as you work to maintain store trust and prevent business disruptions caused by unresolved fraud cases. You will also be responsible for mentoring your team members, fostering a culture of continuous improvement and excellence in risk management practices.

What we offer

At Amazon, you will be part of a dynamic team that is dedicated to ensuring the integrity of our marketplace. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in an environment that values innovation and collaboration, where your contributions will directly impact the success of our risk management efforts. Join us in our mission to create a safe and trustworthy shopping experience for our customers.