It Support • Mid-Level

Who you are

You have a strong background in IT support, with experience in troubleshooting hardware and software issues across various platforms, including Windows and Mac. Your ability to analyze systems and provide effective solutions makes you a valuable asset to any team. You thrive in environments where you can engage with users directly, helping them resolve technical issues efficiently and effectively. You are also comfortable providing training and support to junior team members, sharing your knowledge and expertise to foster a collaborative work environment.

You understand the importance of maintaining system performance and security protocols, and you are skilled in monitoring and optimizing systems in both standalone and multi-tiered environments. Your proactive approach to incident management ensures that you can address daily incident tickets and compliance requirements promptly. You are detail-oriented and committed to delivering top-notch technical support to ensure that the front lines of the grocery business function smoothly.

What you'll do

In this role, you will be responsible for supporting internal team members at Whole Foods and Amazon through various channels, including phone calls, tickets, in-person interactions, and chat support. You will engage in systems analysis, installation, and customization of applications, ensuring that all technology used by team members is running smoothly. Your expertise will be crucial in troubleshooting hardware, software, and infrastructure issues, allowing you to provide timely and effective solutions.

You will partner with business stakeholders to address escalations and ensure that all technical issues are resolved efficiently. Monitoring system performance will be a key part of your responsibilities, as you will work to optimize performance and implement security protocols through vulnerability management. Additionally, you will provide training to junior team members, helping them develop their skills and knowledge in IT support.

What we offer

Amazon offers a competitive hourly wage ranging from $23.00 to $37.00, depending on experience. You will have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Join a company that values innovation and teamwork, and be part of a mission to shape the future of technology in the grocery industry.