Product Operations • Mid-Level

Who you are

You are customer obsessed and possess a flexible, analytical mindset that allows you to navigate complex projects across multiple teams and locations. Your entrepreneurial spirit drives you to take ownership of your work, ensuring that you deliver the best results for our customers. You understand the importance of compelling delivery programs in creating an overall customer experience, and you are enthusiastic about managing challenging projects. You have a strong work ethic and are eager to collaborate with various stakeholders to solve problems effectively.

You thrive in a fast-paced environment and are open to working on weekends when necessary. Your ability to monitor operations performance and work with teams such as 3P Carriers, Customer Service, and Seller Support enables you to address performance issues and ensure that metrics are met. You are skilled at gathering and analyzing seller feedback to develop improvement suggestions, and you work closely with Product Managers to implement solutions that enhance the seller experience.

What you'll do

In this role, you will be responsible for monitoring operations performance and collaborating with various teams to address seller-reported issues. You will drive the resolution of operational tickets that impact sellers, ensuring that their concerns are addressed promptly. Your analytical skills will be put to use as you gather seller contacts and feedback, which will inform your suggestions for improving the seller experience. You will partner with product management teams to identify long-term delivery and fulfillment features that enhance the overall customer experience on the Amazon platform.

You will play a crucial role in ensuring that operational metrics are within goals, and you will work diligently to solve issues that arise in the delivery and fulfillment processes. Your ability to communicate effectively with sellers and internal teams will be key to your success in this position. You will also be expected to contribute to the development of strategies that improve operational efficiency and enhance the seller experience.

What we offer

At Amazon, we value our employees and strive to create a supportive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is dedicated to improving the customer experience and driving operational excellence. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.