Quality Manager • Mid-Level

Who you are

You have a strong background in quality management, particularly within the food and beverage industry, and are committed to ensuring that products meet or exceed customer expectations. You thrive in collaborative environments and enjoy working with cross-functional teams to drive quality initiatives. Your analytical skills allow you to monitor product performance effectively and identify areas for improvement.

You are resourceful and creative, always looking for new tools and systems to enhance data management and quality reporting. You understand the importance of stakeholder engagement and can influence process improvements across various teams, including Product Development, Food Safety, and Supply Chain.

What you'll do

In this role, you will lead quality assurance activities for Amazon's grocery products, ensuring they are consistently produced and delivered to meet quality standards. You will monitor product performance post-launch, conduct trend analysis, and identify customer complaints to facilitate product and process improvements. Your role will involve collaborating with suppliers and internal teams to maintain quality expectations and drive initiatives that enhance product quality.

You will also be responsible for establishing robust quality performance reporting mechanisms, aligned with the Worldwide Product Quality team, to track program, product, and supplier performance metrics. Your ability to analyze data and provide insights will be crucial in influencing upstream product and supplier decisions.

What we offer

Amazon offers a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and parental leave. You will have the opportunity to work in a supportive environment that values collaboration and innovation, contributing to the success of our grocery business both in physical stores and online channels.