Operations Manager • Mid-Level

Who you are

You have a solid background in logistics management and are customer-obsessed — you thrive in environments where you can innovate and improve processes. You possess strong communication skills, both written and oral, which enable you to effectively engage with various stakeholders. You are data-driven and can make informed decisions based on performance metrics and trends. You have experience managing teams and understand the importance of fostering a positive culture among your team members. You are proactive in identifying areas for improvement and are skilled at driving initiatives to completion. You are comfortable handling operational escalations and can navigate complex situations with ease.

What you'll do

As an Operations Manager at Amazon, you will manage line haul trucking operations and collaborate with carrier partners to enhance operational performance. You will be responsible for developing performance metrics that drive team performance and business results. Your role will involve identifying business impacts of trends and making data-backed decisions to optimize operations. You will communicate with both external customers, such as carriers and vendors, and internal customers to ensure smooth operations. You will lead initiatives aimed at improving safety culture for drivers and enhancing truck utilization. Additionally, you will oversee the deployment of solutions from various improvement initiatives, ensuring that they are effectively implemented at the zonal level. You will serve as the first point of contact for any operational escalations, engaging with the right stakeholders to resolve issues and prevent recurrence.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and customer obsession. You will have the opportunity to work in a fast-paced environment where your contributions directly impact the success of our operations. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be encouraged to bring your ideas to the table and drive meaningful change within the organization. Join us in our mission to be Earth's most customer-centric company, where builders can build and thrive.