Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, with experience leading teams in a fast-paced environment. You are motivated and customer-focused, always striving to meet and exceed customer expectations. Your leadership style emphasizes support, mentorship, and motivation, ensuring that both salaried and hourly team members are engaged and productive during their shifts. You understand the importance of safety, quality, and performance metrics, and you are adept at using data to drive improvements in these areas.

You possess excellent analytical problem-solving skills, allowing you to identify areas for improvement and implement effective solutions. Your ability to communicate clearly and effectively with your team and other stakeholders is crucial in maintaining a high-performing work environment. You are committed to fostering a culture of safety and quality, ensuring that your team has the tools and resources they need to succeed.

Desirable

Experience in a logistics or fulfillment environment is a plus, as is familiarity with operational workflows such as first mile, middle mile, and last mile processes. You are comfortable leading large-scope projects that have site and regional impact, and you thrive in collaborative settings where you can partner with other leaders to achieve common goals.

What you'll do

As an Operations Manager at Amazon, you will lead a team responsible for delivering millions of packages to customers every day. Your primary responsibility will be to engage and develop your team, ensuring they maintain the highest levels of safety, quality, attendance, and performance. You will support your team by providing them with the necessary tools and resources to succeed, while also driving improvements in productivity and efficiency through data-driven decisions.

You will manage the workflow of operations, which includes overseeing the first mile, middle mile, and last mile processes. This involves building and executing productivity plans, conducting forecast reviews, and determining productivity requirements. You will also partner with other leaders to load balance and ensure that customer delivery promises are met consistently.

In this role, you will lead large-scope projects that have a significant impact on site and regional operations. You will be responsible for mentoring and motivating your workforce, fostering a culture of safety and quality, and ensuring that operational goals are achieved. Your analytical skills will be essential in identifying areas for improvement and implementing effective solutions that enhance overall performance.

What we offer

Amazon offers a competitive salary range of $91,000 to $136,500 annually, along with a comprehensive benefits package that includes dental, vision, and prescription coverage, as well as life insurance options. You will have access to mental health support, a medical advice line, and flexible spending accounts. Additionally, Amazon provides a 401(k) matching program, paid time off, and parental leave. Join a company that is dedicated to delivering smiles to customers while providing a supportive and rewarding work environment.