Operations Manager • Senior

Who you are

You have over 5 years of experience in operations management, particularly within data center environments — you've successfully led large teams and understand the intricacies of mechanical, electrical, and plumbing systems in data centers. Your strategic mindset allows you to manage business units effectively while also being hands-on when necessary. You are passionate about customer experience and have a global perspective on operational excellence.

You possess a deep understanding of data center IT infrastructure and how it integrates with facilities infrastructure — this knowledge enables you to make informed decisions that enhance operational efficiency. You thrive in high-pressure environments and are driven by the challenge of maintaining uncompromising standards in a rapidly growing organization.

Your leadership style is characterized by leading by example — you are not afraid to roll up your sleeves and tackle tactical needs when they arise. You have a proven track record of fostering a culture of innovation and excellence within your teams, encouraging them to push boundaries and think creatively.

You are adept at managing department heads and ensuring that all aspects of data center operations run smoothly — your ability to communicate effectively with various stakeholders is one of your key strengths. You understand the importance of collaboration and are skilled at building strong relationships across teams.

Desirable

Experience with AWS infrastructure services is a plus, as is familiarity with the latest trends in data center technology. You may also have certifications related to data center management or operations, which would further enhance your candidacy.

What you'll do

In this role, you will lead a large organization within Amazon Web Services, focusing on the operational availability of data center facilities — your responsibilities will include overseeing the management of mechanical, electrical, and plumbing systems to ensure they meet the high standards set by Amazon. You will be tasked with developing and implementing strategies that enhance operational efficiency and reliability across all data centers.

You will work closely with department heads to ensure that all operational processes are aligned with Amazon's goals — this includes setting performance metrics, conducting regular reviews, and implementing improvements based on data-driven insights. Your role will also involve mentoring and developing your team, fostering a culture of continuous improvement and innovation.

You will be responsible for managing budgets and resources effectively, ensuring that all operational activities are conducted within financial constraints while still meeting the high standards expected by Amazon. Your strategic vision will help shape the future of AWS's data center operations, driving initiatives that enhance customer experience and operational excellence.

Collaboration will be key in this role — you will partner with various teams across AWS to ensure that all aspects of data center operations are integrated and functioning optimally. You will also be involved in strategic planning and decision-making processes that impact the overall direction of AWS infrastructure services.

What we offer

Amazon offers a competitive compensation package, including equity and sign-on payments, in addition to a comprehensive range of medical, financial, and other benefits. You will have the opportunity to work in a dynamic environment where your contributions will have a direct impact on the operational excellence of AWS data centers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.