Operations Manager • Mid-Level

Who you are

You are a motivated, customer-focused individual with experience in operations management. You have a proven track record of leading and developing teams, ensuring high levels of safety, quality, attendance, and performance. You understand the importance of engaging your team during their shifts and providing them with the necessary tools for success. Your analytical problem-solving skills enable you to drive improvements in productivity and efficiency through data-driven decisions. You are committed to maintaining customer expectations and ensuring timely delivery of orders.

You have experience managing large-scope projects that have site and regional impact. You are skilled in building and executing productivity plans, conducting forecast reviews, and determining productivity requirements. You thrive in environments where you can mentor and motivate both salaried and hourly workforce members, fostering a culture of collaboration and excellence.

Desirable

Experience in a fulfillment or logistics environment is a plus. Familiarity with data analysis tools and techniques will enhance your ability to make informed decisions. You are adaptable and can navigate the complexities of operations workflows, particularly in a first-mile fulfillment center handling heavy and bulky products.

What you'll do

In this role, you will lead and develop a team of salaried and hourly talent, ensuring they are engaged and equipped to meet operational goals. You will be responsible for maintaining the highest levels of safety, quality, attendance, and performance within your team. Your leadership will drive improvements in productivity and efficiency, utilizing data-driven decision-making to enhance operational workflows.

You will support, mentor, and motivate your workforce, creating an environment where team members feel valued and empowered. You will lead large-scope projects that impact both the site and the region, collaborating with other leaders to balance workloads and optimize productivity.

Your role will involve managing the first mile of the operations workflow, where products are housed and prepared for order. You will ensure that customer expectations are met by overseeing the timely delivery of orders to the right location. You will analyze performance metrics and implement strategies to improve operational efficiency, ensuring that your team meets and exceeds performance targets.

What we offer

At Amazon, we offer a comprehensive benefits package that includes medical, financial, and other benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our workforce.