Operations Manager • Senior

Who you are

You have a strong background in operations management, ideally within a logistics or fulfillment environment. Your experience includes leading teams and ensuring safety, quality, and productivity in a fast-paced setting. You are skilled in workforce management and can effectively balance operational needs with team dynamics. You understand the importance of customer experience and are committed to driving improvements in all aspects of fulfillment operations.

You are a proactive problem solver who can identify areas for improvement and lead initiatives to enhance operational efficiency. Your leadership style fosters collaboration and empowers team members to excel in their roles. You are adaptable and thrive in an environment that requires quick decision-making and responsiveness to changing demands.

What you'll do

As a Senior Area Manager, you will oversee the daily operations of the Fulfillment Center, focusing on inbound and outbound processes as well as quality assurance. You will be responsible for developing productivity plans based on daily workload forecasts and ensuring that operational goals are met. Your role will involve managing team performance through key performance indicators and providing coaching and development opportunities for team members.

You will collaborate with various stakeholders, including third-party logistics providers, to maximize production efficiency. Safety and quality will be at the forefront of your responsibilities, as you will lead projects aimed at improving these areas. You will also standardize operational processes to handle irregularities and troubleshoot issues as they arise, ensuring a seamless workflow.

What we offer

Amazon offers a dynamic work environment where you can make a significant impact on customer satisfaction and operational excellence. You will have the opportunity to work with a diverse team and contribute to a culture of inclusivity and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the organization.