Operations Manager • Lead

Who you are

You have extensive experience in operations management, particularly in a production environment, where you've successfully led large teams and driven results. Your ability to set clear goals and vision for your team is complemented by your strong decision-making skills, especially when it comes to balancing trade-offs that impact the bottom line. You understand the importance of employee growth and development, and you actively create mechanisms to support the next generation of leaders within your organization.

You are adept at managing business-level escalations and have a proven track record of interacting with customers and senior leadership. Your experience in overseeing operational metrics related to quality, productivity, and service levels makes you a valuable asset in any operational setting. You thrive in environments where you can influence stakeholders and drive strategic initiatives that enhance the overall user experience.

What you'll do

In this role, you will lead a team of managers, overseeing approximately 200-250 employees, and be accountable for the operational metrics that define success in the Perfect Order Experience. You will leverage Amazon's industry-leading infrastructure to develop new points of control that minimize disruptions while ensuring a safe and efficient selling environment. Your responsibilities will include setting goals for your team, driving improvements in fraud prevention, and enhancing the perception of safety for users.

You will be responsible for managing escalations and ensuring that customer interactions are handled effectively. Your leadership will be crucial in driving the Product Quality Ops strategy across various forums within the organization. You will also play a key role in hiring and developing talent, ensuring that your team is equipped to meet the challenges of a dynamic operational landscape. Your ability to influence and collaborate with multiple stakeholders will be essential as you work towards achieving operational excellence.

What we offer

At Amazon, we value the contributions of our employees and are committed to providing a supportive work environment. You will have the opportunity to work with a diverse team and be part of a company that is dedicated to innovation and customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of our employees to grow and succeed within the organization.