Program Manager • Senior

Who you are

You are an experienced program manager with a strong background in AI and machine learning — you have a proven track record of leading operational efficiency initiatives and implementing AI solutions that drive business performance improvements. Your analytical mindset allows you to identify opportunities for continuous improvement and optimize workflows effectively.

You possess excellent collaboration skills, enabling you to partner with operational leaders to build cohesive AI strategies — you understand the importance of governance frameworks to ensure responsible deployment of AI-driven solutions. Your ability to communicate complex ideas clearly helps you evangelize AI solutions across the organization.

With a focus on enhancing operational efficiency, you are adept at leveraging AI to improve team productivity and quality execution across key performance indicators — you thrive in environments where you can influence change and drive adoption of innovative solutions.

Your experience includes managing change effectively, getting buy-in from stakeholders, and training teams on new technologies — you are passionate about helping others understand and utilize AI tools to alleviate pain points in their workflows.

Desirable

Experience in localization services or translation operations is a plus — familiarity with the challenges and nuances of these fields will enhance your ability to deliver impactful solutions. A background in data analysis or performance metrics will also be beneficial in this role.

What you'll do

As the Senior Program Manager for Translation Services Operations, you will lead the identification, development, implementation, and maintenance of AI solutions that optimize translation operations — your role will be pivotal in driving business performance improvements across the organization. You will focus on leveraging AI to enhance operational efficiency and team productivity.

You will partner with operational leaders to build a cohesive AI strategy, ensuring that governance frameworks are in place for responsible deployment — this includes identifying opportunities for continuous improvements and finding new ways to leverage AI to enhance operations.

Your responsibilities will also include owning change management processes — you will work to get buy-in from various teams, provide training, and drive the adoption of AI solutions across the organization. You will be responsible for developing decision support tools that revolutionize how translation operations teams consume and act on performance data.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and collaboration — you will have the opportunity to work on cutting-edge AI solutions that have a significant impact on the efficiency and effectiveness of our translation services. We offer a competitive salary and benefits package, along with opportunities for professional growth and development in a supportive environment.