Senior Product Manager • Senior

Who you are

You are a builder who thrives in a fast-paced, startup environment — you enjoy working cross-functionally to improve experiences for customers and have a track record of delivering results. With a strong focus on customer experience, you advocate for a bar-raising CX through improved product experiences. You think big by defining the long-term vision for your space and dive deep to understand customer and associate pain points. You have experience in developing vision and collaborating with partners to drive implementation, ensuring that your product meets the needs of all stakeholders.

You possess excellent communication skills, allowing you to work effectively across leadership and cross-functional teams. You are adept at defining metrics, setting goals, and reporting on progress, ensuring that your product direction aligns with business objectives. Your ability to analyze shopper dynamics and the tech launch life-cycle enables you to drive improvements that contribute to a best-in-class in-store customer experience.

What you'll do

As a Senior Product Manager, you will own a core product for the WWGS Under the Roof (UTR) team, responsible for developing the vision and collaborating with partners to implement strategies. You will work closely with Tech, Program, and Operations Teams to build and execute against a roadmap of features that enhance in-store operations. Your role will focus heavily on scalability, efficiency, and operational excellence, ensuring that the product meets the evolving needs of customers and associates alike.

You will play a key role in defining the metrics that measure success and setting goals that align with the overall business strategy. By deep diving into customer and associate feedback, you will identify pain points and drive improvements that enhance the overall customer experience. You will collaborate with various stakeholders across all WWGS banners, ensuring that the product direction is well communicated and understood.

What we offer

Amazon offers a competitive compensation package, including equity, sign-on payments, and a full range of medical, financial, and other benefits. This position will remain posted until filled, and applicants are encouraged to apply via our internal or external career site. Join us in this exciting opportunity to make a significant impact on customer experiences and operational excellence.