Senior Product Manager • Senior

Who you are

You have 5+ years of experience in product management, particularly in technical roles focused on customer experience and retention strategies. Your background includes leading product vision and strategy, and you have a proven track record of maximizing subscriber retention through data-driven insights. You are adept at collaborating with cross-functional teams, ensuring that all aspects of the product lifecycle are aligned with customer needs and business goals. You are passionate about advocating for subscribers and partners, understanding their needs, and translating them into actionable strategies that drive sustainable growth.

Desirable

Experience in subscription-based services or streaming platforms is a plus. Familiarity with analytics tools and methodologies will help you leverage data insights effectively. You thrive in environments where you can influence product direction and contribute to a culture of continuous improvement.

What you'll do

As the Senior Product Manager for Retention Management, you will lead the vision and execution of Fire TV's subscription retention capabilities. This includes developing churn prevention tools, win-back campaigns, and optimizing retention offers. You will collaborate closely with engineering, design, and marketing teams to deliver seamless retention experiences that enhance customer satisfaction and loyalty. Your role will involve analyzing customer data to identify trends and opportunities for improvement, ensuring that retention strategies are effective and aligned with overall business objectives. You will also be responsible for defining key performance indicators and metrics to measure the success of retention initiatives, making adjustments as necessary based on performance data.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and customer obsession. We offer competitive compensation and benefits, including opportunities for professional development and career growth. You will work in an inclusive environment that encourages diverse perspectives and fosters collaboration. Join us in shaping the future of entertainment and customer engagement through cutting-edge technology and strategic insights.