Senior Product Manager • Senior

Who you are

You have a proven track record of leading product initiatives, particularly in customer lifecycle management. With a strong analytical mindset, you excel at identifying customer needs and pain points, ensuring that the customer experience is optimized for satisfaction and retention. Your entrepreneurial spirit drives you to take ownership of projects, and you thrive in a matrixed organization where collaboration is key. You are customer-obsessed and technology-savvy, with the ability to navigate ambiguity in a fast-paced environment. Your experience includes working closely with cross-functional teams, including Business Strategy, Product, Sales, Marketing, and Customer Service, to achieve business goals.

Desirable

Experience in the telecommunications or broadband industry is a plus, as is familiarity with customer base optimization strategies. You are comfortable using data to inform decisions and have a knack for developing strategies that drive revenue growth. Your ability to communicate effectively with various stakeholders ensures that everyone is aligned on objectives and outcomes.

What you'll do

In this role, you will develop and execute strategies to optimize the existing and future subscriber base for Amazon Leo in Canada. You will lead initiatives focused on customer retention and satisfaction, working closely with teams across the organization to define customer needs and shape the desired experiences. Your responsibilities will include analyzing customer data to identify trends and opportunities for improvement, as well as collaborating with marketing and sales to enhance customer engagement. You will also be responsible for setting metrics to measure success and reporting on the impact of your initiatives.

You will engage with customers to gather feedback and insights, ensuring that their voices are heard in the product development process. Your role will involve coordinating with legal and compliance teams to ensure that all customer interactions meet regulatory requirements. You will also play a key role in training and supporting team members to ensure they are equipped to deliver exceptional customer experiences.

What we offer

At Amazon, you will be part of a mission-driven team focused on delivering fast, reliable internet to communities around the world. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions are valued, and you will have the chance to make a significant impact on the customer experience. Join us in shaping the future of connectivity for individuals and organizations in Canada.