Senior Product Manager • Senior

Who you are

You have 5+ years of experience in product management, ideally with a focus on customer lifecycle management. You are highly analytical and possess a proven track record of leading initiatives that optimize customer experiences and drive revenue growth. You thrive in a matrixed organization and are comfortable navigating ambiguity in fast-paced environments. Your entrepreneurial spirit and technology-savvy approach enable you to define customer needs and identify pain points effectively. You are customer-obsessed, always seeking to enhance satisfaction and retention.

Desirable

Experience in the telecommunications or broadband industry is a plus. Familiarity with data-driven decision-making and customer base optimization strategies will set you apart. You have a strong understanding of business financials and can balance customer needs with organizational goals. Your ability to collaborate with cross-functional teams, including Business Strategy, Sales, and Marketing, is essential for success in this role.

What you'll do

As the Senior Product Manager for Amazon Leo, you will develop and execute strategies to optimize the existing and future subscriber base in the US. You will lead initiatives focused on customer retention and satisfaction, ensuring that the customer experience is at the forefront of all decisions. Your role will involve defining customer needs through research and analysis, identifying pain points, and shaping the desired customer experiences. You will work closely with various teams, including Product, Sales, Marketing, and Customer Service, to align strategies and drive results.

You will be responsible for setting key performance indicators (KPIs) to measure the success of customer lifecycle initiatives and will regularly analyze data to inform decision-making. Your insights will guide product development and marketing strategies, ensuring that they resonate with customers and meet their needs. You will also play a crucial role in communicating findings and recommendations to stakeholders across the organization, fostering a culture of customer-centricity.

What we offer

Amazon offers a competitive compensation package, including salary, equity, and comprehensive benefits. You will have the opportunity to work on innovative projects that have a significant impact on customer connectivity and satisfaction. The company values diversity and encourages applicants from all backgrounds to apply, even if their experience does not match every requirement. Join us in transforming how customers access reliable internet through our cutting-edge satellite broadband network.