Software Engineering • Mid-Level

Who you are

You have a solid background in software development, ideally with experience in building solutions for complex customer needs. You understand the importance of delivering personalized service experiences and are comfortable working across multiple devices and platforms. You are adept at collaborating with cross-functional teams to ensure that business customers receive the best service possible.

You possess strong problem-solving skills and are able to navigate the challenges that come with integrating various service frameworks. Your ability to analyze customer needs and translate them into effective solutions is key to your success in this role. You are also familiar with the lifecycle of customer interactions and understand how to optimize service delivery.

What you'll do

As a Software Dev Engineer II at Amazon, you will be responsible for developing and enhancing solutions that cater to business customers. You will work closely with the AB-MSET team to deliver a seamless service experience, focusing on service intent detection and match logic for service mechanisms. Your role will involve integrating with various frameworks to ensure that customers have access to the tools they need for order management and self-service help.

You will collaborate with other teams to improve post-purchase capabilities and assist in routing contacts to the appropriate resolver groups. Your contributions will play a critical role in shaping the service experience for business customers, ensuring that their needs are met efficiently and effectively. You will also be involved in continuous improvement efforts, working to enhance the overall service delivery process.

What we offer

Amazon provides a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work on innovative projects that impact a wide range of customers. The company values diversity and encourages you to apply even if your experience doesn't match every requirement. You will be part of a team that is dedicated to delivering exceptional service and making a difference in the lives of business customers.