About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Lead Support Engineer for their LEO Enterprise Customer Support team to resolve complex satellite network issues. You'll work with AWS and troubleshooting expertise to ensure customer satisfaction. This position requires strong diagnostic skills and experience in technical support.
Job Description
Who you are
You have a strong background in technical support, particularly in troubleshooting complex satellite network issues. Your expertise allows you to analyze performance data such as latency, jitter, and packet loss, ensuring optimal service levels for customers. You excel in driving technical cases to resolution and have experience collaborating with cross-functional teams to solve challenging network problems.
Your diagnostic skills are top-notch, enabling you to develop and document technical solutions effectively. You are committed to customer satisfaction and understand the importance of providing advanced technical guidance to both customers and internal teams. You thrive in a rotating shift schedule, demonstrating flexibility and dedication to your role.
Desirable
Experience with satellite communications or broadband technologies would be a plus, as well as familiarity with monitoring tools that aid in problem resolution. A background in customer service or support roles will enhance your ability to communicate effectively with diverse stakeholders.
What you'll do
As a Lead Support Engineer, you will be responsible for handling escalated cases involving service degradation and ensuring that customer issues are resolved efficiently. You will analyze performance data and system configurations to restore optimal service levels, contributing to the overall success of the Amazon LEO initiative.
You will develop and document technical solutions, contributing to the knowledge base that supports both customers and internal teams. Your role will involve providing advanced technical guidance and support, ensuring that all escalated issues are addressed promptly and effectively. You will work closely with other teams to drive technical cases to resolution, fostering a collaborative environment that prioritizes customer satisfaction.
In addition to your technical responsibilities, you will monitor tools and systems to identify potential issues before they escalate, proactively addressing concerns to maintain service quality. Your ability to communicate complex technical concepts to non-technical stakeholders will be crucial in this role, as you will often serve as a bridge between technical teams and customers.
What we offer
Amazon offers a competitive salary range of $121,000.00 - $163,700.00 annually, along with a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, paid time off, and parental leave. You will have the opportunity to work in a dynamic environment focused on closing the digital divide through innovative satellite technology. Join us in making a meaningful impact on global broadband access.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Amazon.
Similar Jobs You Might Like
Based on your interests and this role
Support Engineer
Amazon is hiring a Senior Support Engineer for the Amazon Leo initiative to enhance global broadband access via satellite technology. You'll leverage your expertise in RF engineering and satellite communications to troubleshoot complex network issues. This role requires strong problem-solving skills and a deep understanding of advanced networking technologies.
Support Engineer
Amazon is hiring a Lead Support Engineer for their LEO Enterprise Customer Support team to resolve complex satellite network issues. You'll work with AWS and networking technologies to ensure customer satisfaction. This position requires strong troubleshooting expertise and experience in technical support.
Customer Operations
Amazon is hiring a Senior Enterprise Operations Specialist to engage with enterprise customers and drive strategic engagements. You'll provide subject matter expertise and facilitate cross-functional collaboration. This role requires strong execution excellence and incident leadership.
Product Manager
Amazon is seeking a Customer Operations Product Manager for their LEO Enterprise Customer Support team. You'll define and own the customer support experience strategy while collaborating with various teams to align processes with business objectives. This role requires strong organizational and communication skills.
Network Engineer
Amazon is hiring a Network Development Engineer to lead the implementation and optimization of enterprise networks for Amazon Leo's satellite broadband network. You'll work with AWS, Cisco, and Linux to ensure high availability and performance. This position requires experience in network solutions and troubleshooting.