About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring a Support Engineer to provide technical assistance and ensure the smooth operation of software products. You'll work closely with the development team to troubleshoot software issues and improve product quality. This role requires experience in AWS and Linux.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in software troubleshooting and customer service. You are familiar with AWS and Linux, and you understand the importance of maintaining product documentation and features. You are proactive in resolving technical problems and have a knack for automating manual tasks to improve efficiency.
You thrive in a collaborative environment and enjoy working closely with development teams to identify and resolve software bugs. Your ability to document and track customer and system issues ensures that you contribute to the overall quality of the product. You stay up-to-date on the latest software releases and updates, which helps you provide the best support possible.
What you'll do
As a Support Engineer at Amazon, you will play a critical role in providing technical assistance to our customers. You will troubleshoot and diagnose software issues, providing on-call support as needed. Your responsibilities will include resolving technical problems in a timely manner and maintaining a comprehensive knowledge of product documentation.
You will document and track customer and system issues, ensuring that all problems are addressed efficiently. Additionally, you will automate manual tasks and workflows to enhance productivity. You will also participate in marketplace and region expansions, contributing to the growth of seller services.
Your role will involve maintaining the health of pipelines and participating in Continuous Improvement Initiatives (CCI) programs. You will work closely with the development team to improve product quality and ensure a seamless experience for Amazon Sellers across global marketplaces.
What we offer
At Amazon, we are committed to setting our worldwide Sellers up for success. You will be part of a team that delivers impactful initiatives, providing a seamless experience to Amazon Sellers at each step of their journey. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
Join us in optimizing development productivity and driving the best results for our customers. We offer a dynamic work environment where you can grow your skills and contribute to meaningful projects that impact millions of users worldwide.
Interested in this role?
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