Support Engineering Manager • Lead

Who you are

You have a strong background in support engineering and experience leading teams — you've successfully managed projects that require deep dives into processes and innovative solutions. Your ability to simplify work and automate processes is a key strength, and you take ownership of your team's success. You are skilled in analyzing operational processes and have a track record of developing high-quality self-service software products. Your collaborative nature allows you to work effectively with cross-functional teams, including Operations, Product Managers, Software Engineers, and Data Scientists.

You possess excellent communication skills, enabling you to convey project status and challenges clearly to stakeholders. Your leadership style emphasizes mentorship and strategic guidance, helping your team members achieve their objectives. You are committed to fostering a culture of continuous improvement and innovation within your team.

What you'll do

As a Support Engineering Manager at Amazon, you will lead a team of Support Engineers, providing them with the direction and support needed to succeed. You will be responsible for analyzing and improving operational processes related to the Paramount workflows, ensuring that your team delivers high-quality software products. Your role will involve collaborating with various departments to understand their business models and generate technical requirements that align with program technology.

You will help your team design effective work plans and create clear roadmaps for projects, ensuring that timelines are met and challenges are addressed promptly. Your strategic guidance will be instrumental in shaping the team's direction and enhancing the product development lifecycle. You will also be involved in mentoring your team members, helping them grow professionally and achieve their career goals.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and opportunities for professional development. You will have the chance to work on impactful projects that enhance the customer experience and contribute to the success of the organization. Join us in shaping the future of support engineering and delivering exceptional results for our customers.