About Kognitos
Automating business processes with generative AI
Key Highlights
- Headquartered in San Jose, California
- Offers Koncierge and BrainAI for process automation
- Focused on enterprise business solutions
- Team size of 11-50 employees
Kognitos, headquartered in San Jose, California, specializes in generative AI solutions that automate enterprise business processes. Their cloud platform features Koncierge, an intuitive interface for planning automated workflows, and BrainAI, a serverless technology designed for efficient execution...
🎁 Benefits
Kognitos offers competitive salaries, equity options, flexible PTO, and a remote work policy to support work-life balance....
🌟 Culture
Kognitos fosters a culture of innovation and agility, emphasizing a strong engineering focus and a commitment to leveraging AI for transformative busi...
Overview
Kognitos is hiring a Founding Support Engineer to enhance customer experience through technical guidance and problem-solving. You'll engage with customers and collaborate with engineering to improve product usability. This role is ideal for those passionate about customer advocacy in an AI-driven environment.
Job Description
Who you are
As a Founding Support Engineer, you are not just a troubleshooter; you are a customer advocate and a technical guide. You thrive on solving complex technical issues related to automation flows and integrations, and you have a knack for building strong relationships with customers. Your ability to engage with clients through various channels, including email and video, sets you apart as a proactive advisor who helps optimize workflows and enhance the overall customer experience.
You possess a strong understanding of automation scripts and can assist customers in troubleshooting using both natural language and code. Your empathetic approach to support ensures that customers feel valued and understood, making you a key player in driving customer satisfaction. You are also keen on collaborating with engineering teams to escalate bugs and improve product usability, demonstrating your commitment to continuous improvement.
What you'll do
In this role, you will be the first line of impact for customers, diagnosing and resolving technical issues that arise with our automation platform. You will engage with customers to provide timely updates and thoughtful solutions, ensuring that their needs are met effectively. Your responsibilities will include creating self-service content and training materials to empower customers and enhance their experience with our products.
You will also drive key performance indicators such as case deflection and time to resolution, working closely with the engineering team to identify and address recurring support issues. Your role will involve analyzing customer interactions to identify patterns and trends, which will help shape the future of support in an AI-native world. By collaborating with various teams, you will contribute to building scalable solutions that not only resolve issues but also enhance the overall product experience.
What we offer
At Kognitos, we are committed to fostering a diverse and inclusive workplace where every employee feels valued. We offer a hybrid work environment that allows you to balance your professional and personal life while being part of a transformative journey in customer experience engineering. Join us as we redefine how enterprises interact with software, and be part of a team that is passionate about leveraging Generative AI to create impactful solutions.
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