Support Engineering Manager • Lead

Who you are

You have a proven track record of leading engineering teams, with experience in managing support engineers and driving operational improvements. Your strong communication skills enable you to effectively coordinate resources across teams and act as an escalation point for both internal and external customers. You are customer-obsessed, always prioritizing the user experience in your decision-making processes. You thrive in environments that challenge you to invent and create solutions to complex problems, ensuring that your team delivers results that exceed expectations.

You possess a deep understanding of technology solutions, particularly in the context of hardware, software, and network infrastructure. Your ability to develop engineers and teams is evident in your past successes, where you have fostered a culture of continuous improvement and innovation. You are adept at project management, ensuring that all initiatives are executed efficiently and effectively. Your leadership style is collaborative, and you believe in empowering your team to take ownership of their work.

What you'll do

As a Support Engineering Manager, you will lead a talented team of support engineers dedicated to maintaining and enhancing the technology that drives Amazon's Just Walk Out Stores. You will be responsible for direct management of your team, guiding them through challenges and ensuring they have the resources they need to succeed. You will implement process and operational improvements that enhance the efficiency of your team and the quality of support provided to customers.

You will coordinate projects across various teams, ensuring that all stakeholders are aligned and informed throughout the project lifecycle. Your role will involve acting as an escalation point for complex issues, providing guidance and support to your team as they navigate challenges. You will also be involved in strategic planning, helping to shape the direction of the support engineering function within the organization.

What we offer

At Amazon, you will be part of a dynamic team that is at the forefront of innovation in retail technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment that values diverse perspectives and encourages creativity. Join us in transforming the customer experience through cutting-edge technology solutions.