Team Lead • Lead

Who you are

You have a proven track record in team leadership, ideally within a logistics or operations environment. Your experience includes managing shift operations and driving performance management, ensuring that your team meets its targets effectively. You are skilled in training and coaching, capable of delivering Amazon processes and operational models to associates to enhance their performance. You possess strong communication skills, allowing you to set clear expectations and maintain relationships with team members. You thrive in a fast-paced environment and are adept at handling operational escalations with a focus on delivering excellent customer service.

Desirable

Experience in a delivery or logistics role is a plus, as is familiarity with data reporting and performance management. You are comfortable working with various teams to improve operational aspects and enhance efficiency. A background in process improvement and a passion for customer-centric operations will set you apart.

What you'll do

As a Team Lead at Amazon, you will oversee shift operations at the delivery center, ensuring that all processes run smoothly and efficiently. You will be responsible for training and coaching associates, helping them understand Amazon's operational processes and standards. Your role will involve maintaining and publishing routine reports on performance metrics, providing actionable insights based on data to improve network health in your assigned territory. You will build and manage a multi-layer team, driving performance through on-the-job coaching and mentoring. You will set expectations for your team, communicate status updates clearly, and manage relationships with associates to foster a positive work environment. Additionally, you will work closely with process associates and the station team to enhance operational aspects and ensure a great delivery experience for customers.

What we offer

At Amazon, you will be part of a company that values customer-centricity and operational excellence. You will have the opportunity to work in a dynamic environment where your contributions directly impact the delivery experience for millions of customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in our mission to be the most customer-centric company on earth, where your skills and leadership can make a significant difference.