Customer Success • Senior

Who you are

You have extensive experience in customer success leadership, ideally within a technology or analytics environment. You understand the importance of customer-centric strategies and have a proven track record of driving customer satisfaction and retention. Your leadership style is collaborative, and you thrive in environments where you can empower your team to excel. You are data-driven and can leverage analytics to inform decision-making and improve customer outcomes. You are passionate about diversity, equity, and inclusion, and you believe that a diverse team leads to better solutions and products.

What you'll do

As the Senior Director of Customer Success at Amplitude, you will lead a team dedicated to ensuring our enterprise customers achieve their digital growth goals. You will develop and implement strategies that enhance customer engagement and satisfaction, driving adoption of our AI analytics platform. You will work closely with cross-functional teams, including product and engineering, to advocate for customer needs and influence product development. Your role will involve analyzing customer data to identify trends and opportunities for improvement, ensuring that our customers receive the highest level of service and support.

What we offer

At Amplitude, we offer a dynamic work environment where you can make a significant impact. We are committed to your professional growth and provide opportunities for continuous learning and development. Our culture emphasizes collaboration, innovation, and a strong focus on customer success. We believe in the power of diversity and strive to create an inclusive workplace where everyone can thrive. Join us in our mission to help the world build better products.