About Appian
Empowering businesses with low-code application development
Key Highlights
- Headquartered in Tysons, VA with 1,000+ employees
- $48 million raised in funding
- Competes in the $100 billion PaaS market
- Integrates with Google Cloud, AWS, and Microsoft Azure
Appian, headquartered in Tysons, VA, is a leading low-code software development platform that empowers businesses to create customized applications with minimal coding expertise. With over 1,000 employees, Appian has raised $48 million in funding and competes in the $100 billion Platform-as-a-Servic...
🎁 Benefits
Appian offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance. Employ...
🌟 Culture
Appian fosters a culture of innovation and accessibility, allowing individuals with varying technical backgrounds to contribute to software developmen...
Overview
Appian is hiring a Software Support Engineer for their cloud operations team to ensure the reliability and stability of their platform. You'll collaborate with engineers to troubleshoot and resolve complex system issues. This role requires a commitment to high standards and quality service.
Job Description
Who you are
You are someone who thrives in a collaborative environment and is dedicated to providing exceptional support to customers. You understand the importance of reliability and stability in cloud operations and are eager to tackle challenges head-on. Your commitment to excellence aligns with Appian's values, and you are ready to contribute to a team that values intensity and quality in every task.
You may not have extensive experience yet, but you are willing to learn and grow in your role. You are comfortable following established procedures while also thinking critically to solve problems that may not have straightforward solutions. Your ability to communicate effectively with both technical teams and customers will be key to your success in this position.
What you'll do
In this role, you will be the first responder for alerts generated by Appian's monitoring systems, ensuring that any issues are triaged and resolved promptly. You will collaborate closely with engineers to troubleshoot complex system and customer issues, providing direct technical support to customers as needed. Your responsibilities will include following established runbooks and procedures while also using your technical skills to address unique challenges that arise during your shift.
You will work during the night shift, from 5pm EST to 2am or 1am EST to 10am EST, contributing to the stability of Appian's cloud platform for global customers. Your role is crucial in maintaining the high standards that Appian sets for its services, and you will have the opportunity to make a real impact on the customer experience.
What we offer
Appian offers a supportive and collaborative environment where you can grow your skills and make a meaningful contribution. You will be part of a passionate team dedicated to accomplishing hard things together. The company values innovation and encourages you to bring your ideas to the table. As you develop your skills in cloud operations, you will have the chance to advance your career within a company that prioritizes excellence and accountability.
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