Support Analyst • Mid-Level

Who you are

You have 3-5 years of experience in a support role, ideally within the financial services or technology sectors. Your strong problem-solving skills enable you to troubleshoot technical issues effectively, ensuring member satisfaction. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service. Your communication skills allow you to articulate complex technical concepts to non-technical stakeholders clearly. You are adaptable and can manage multiple priorities in a fast-paced startup environment, contributing to a culture of excellence and innovation.

What you'll do

As a Support Analyst at Range, you will be the first point of contact for our members, addressing their inquiries and resolving technical issues related to our AI-powered financial solutions. You will collaborate with engineering and product teams to identify and escalate issues, ensuring a seamless member experience. Your role will involve documenting support processes and contributing to knowledge base articles to enhance team efficiency. You will also participate in team meetings to share insights and suggest improvements based on member feedback. Your contributions will directly impact how we shape our support services and enhance member satisfaction.

What we offer

At Range, you will be part of a dynamic team that values innovation and collaboration. We offer a competitive salary and benefits package, including health insurance and opportunities for professional development. You will work in a supportive environment where your ideas are valued, and you can make a genuine impact on how people manage their financial lives. Join us in transforming wealth management and be part of a culture that celebrates wins and fosters growth.