About Apple
The personal technology company redefining user experience
Key Highlights
- Market cap of $3 trillion as of 2022
- Over 1 billion active devices worldwide
- Comprehensive medical plans including mental healthcare
- Paid parental leave and gradual return-to-work program
Apple Inc. (NASDAQ: AAPL), headquartered in Cupertino, CA, is the world's most valuable company with a market capitalization of $3 trillion as of 2022. Known for its iconic products such as the iPhone, iPad, and Mac, Apple serves over 1 billion active devices globally. The company has a strong commi...
π Benefits
Apple offers comprehensive medical plans covering physical and mental healthcare, paid parental leave, and a gradual return-to-work program. Employees...
π Culture
Apple's culture emphasizes an obsessive focus on user experience and consumer privacy, setting it apart from competitors. The company promotes inclusi...
Overview
Apple is hiring a Senior Customer Success Manager to ensure a best-in-class experience for B2B customers. You'll focus on building long-lasting relationships and driving customer satisfaction. This role requires 8+ years of experience in Enterprise Customer Success.
Job Description
Who you are
You have 8+ years of experience in Enterprise Customer Success or a similar role, demonstrating a strong ability to build and maintain customer relationships. Your innovative and creative mindset allows you to adapt easily to change, and you possess a genuine curiosity about your customers' businesses. You are goal-oriented and have a value-added mindset, focusing on customer satisfaction and retention throughout the customer journey.
You understand the importance of being a trusted adviser to your customers, helping them navigate and utilize all entitled features and services effectively. Your dedication to customer success is evident in your proactive approach to onboarding, mentorship, and advocacy, ensuring that customers derive maximum value from Appleβs platforms and products.
What you'll do
As a Senior Customer Success Manager at Apple, you will focus on B2B, Fortune 1000 customers, ensuring they have a best-in-class experience with AppleCare. You will facilitate deep usage of Appleβs platforms, products, and subscription services, helping to build long-lasting customer relationships. Your role will involve onboarding new customers, mentoring them on best practices, and advocating for their needs within the organization.
You will work closely with customers to understand their business objectives and help them leverage Appleβs offerings to achieve their goals. By focusing on customer satisfaction and retention, you will play a crucial role in growing the business and enhancing the overall customer experience. Your ability to adapt to changing circumstances and your optimistic outlook will be key to your success in this role.
What we offer
At Apple, you will be part of a diverse team that is committed to innovation and excellence. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with cutting-edge technology and be part of a company that is dedicated to making a positive impact on the world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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