About Apple
The personal technology company redefining user experience
Key Highlights
- Market cap of $3 trillion as of 2022
- Over 1 billion active devices worldwide
- Comprehensive medical plans including mental healthcare
- Paid parental leave and gradual return-to-work program
Apple Inc. (NASDAQ: AAPL), headquartered in Cupertino, CA, is the world's most valuable company with a market capitalization of $3 trillion as of 2022. Known for its iconic products such as the iPhone, iPad, and Mac, Apple serves over 1 billion active devices globally. The company has a strong commi...
π Benefits
Apple offers comprehensive medical plans covering physical and mental healthcare, paid parental leave, and a gradual return-to-work program. Employees...
π Culture
Apple's culture emphasizes an obsessive focus on user experience and consumer privacy, setting it apart from competitors. The company promotes inclusi...
Overview
Apple is hiring an Information Systems Technician to provide technical support to employees and contractors. You'll manage support cases and troubleshoot issues in a fast-paced help desk environment. This position is ideal for those looking to start their career in IT support.
Job Description
Who you are
You are an enthusiastic individual eager to start your career in IT support. You thrive in a fast-paced environment and possess strong collaboration skills, allowing you to work effectively with a diverse range of colleagues. You have a keen interest in technology and are excited about the opportunity to support Appleβs innovative products and services. You are detail-oriented and committed to providing excellent customer service, ensuring that every issue is resolved efficiently and effectively.
What you'll do
As an Information Systems Technician, you will be the first point of contact for technical support at Apple. You will provide assistance via telephone, chat, email, and a ticketing system, ensuring that employees and contractors receive the help they need. Your responsibilities will include performing impact assessments and troubleshooting according to established procedures, documenting problems and resolutions, and managing support cases from start to finish. You will advocate for callers by owning their issues and facilitating the necessary technical support to resolve them.
What we offer
At Apple, you will be part of a dynamic team that values innovation and collaboration. You will have the opportunity to grow your skills in a supportive environment, with access to ongoing training and development. Apple is committed to helping you explore your potential and offers a range of benefits to support your well-being and work-life balance.
Interested in this role?
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