Operations Manager • Senior

Who you are

You have over 7 years of experience in data operations, program management, or vendor strategy, with at least 3 years in a managerial role — you've successfully led large-scale, high-throughput data annotation and evaluation programs in AI/ML or media domains. Your proven experience in vendor management includes contract negotiations, performance tracking, and conflict resolution, showcasing your ability to navigate complex stakeholder environments. You possess strong cross-functional leadership skills and excel in stakeholder management across engineering, legal, procurement, and product teams. You are comfortable using dashboards, metrics, and reporting tools to drive operational excellence, and you thrive in ambiguous, fast-paced environments with changing priorities and requirements.

What you'll do

In this role, you will own the operational strategy and day-to-day execution for large-scale, multilingual data pipelines — your work will be at the intersection of engineering, privacy, legal, and vendor management. You will drive cross-functional alignment, set clear goals and SLAs, and implement best-in-class processes to deliver high-quality, responsible AI data at scale. Your leadership will be crucial in ensuring that data collection, curation, annotation, and human evaluation efforts across Apple Music, App Store, TV+, Podcasts, and Books are executed efficiently and effectively. You will collaborate closely with various teams to ensure that operational strategies align with Apple's broader goals and objectives.

What we offer

At Apple, we offer a collaborative and inclusive work environment where you can thrive. You will have the opportunity to work on innovative projects that impact millions of users worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in building experiences fueled by world-class data and contribute to the future of technology at Apple.