Product Manager • Mid-Level

Who you are

You have significant business and enterprise product management experience, with a proven track record of successful product launches at scale. Your strong technical background allows you to methodically assess, prioritize, and solve complex problems, ensuring that customer-centric solutions are at the forefront of your work. You demonstrate exceptional attention to detail and are capable of tackling independent work streams while driving progress in a collaborative environment. Your passion for innovating the AppleCare product line is evident in your commitment to developing new features that enhance customer experiences.

You thrive in a diverse and inclusive workplace, understanding the importance of representing the customer throughout a product's journey from concept through development and launch. Your ability to partner effectively with product marketing, legal, finance, design, engineering, and operations teams is key to crafting groundbreaking ideas into impactful features. You are excited about making a real impact and contributing to a team that values collaboration and innovation.

What you'll do

As a Product Manager in AppleCare Product Operations, you will represent the customer throughout the product journey, ensuring that their needs are met from concept through launch. You will develop and apply insights to infuse innovative features into the product-development process, working closely with cross-functional teams to drive product success. Your role will involve assessing market needs, defining product requirements, and prioritizing features that enhance the customer experience.

You will lead the development of new features for the AppleCare product line, collaborating with various stakeholders to ensure alignment and successful execution. Your responsibilities will include conducting user research, analyzing customer feedback, and leveraging data to inform product decisions. You will also be involved in creating readiness plans for product launches, ensuring that all teams are prepared for successful rollouts.

In this role, you will focus on innovating the AppleCare product line, driving the development of outstanding customer experiences that positively impact millions of users worldwide. Your ability to manage multiple projects and work streams will be essential as you navigate the complexities of product management in a fast-paced environment. You will play a crucial role in shaping the future of AppleCare, contributing to the company's mission of delivering exceptional customer service and support.

What we offer

At Apple, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on groundbreaking products that change the world, making a real impact on the lives of our customers. Join us in our mission to create exceptional product experiences that resonate with users around the globe.