Site Reliability Engineer • Mid-Level

Who you are

You have 4 years of experience in incident management for large-scale, customer-facing retail applications, focusing on impact-driven prioritization and timely resolution. Your strong troubleshooting and problem-solving skills have been honed in dynamic production environments, allowing you to effectively analyze and resolve issues as they arise. You possess a solid understanding of SRE principles, including monitoring, alerting, error budgets, and fault analysis, which are essential for maintaining system reliability. Your hands-on experience with observability and monitoring tools like Splunk and Prometheus enables you to create complex queries and derive insightful metrics that drive operational excellence.

Desirable

Experience with cloud applications and a background in automation solutions would be beneficial. Familiarity with additional monitoring tools and practices can further enhance your contributions to the team.

What you'll do

As a Site Reliability Engineer at Apple, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will collaborate closely with engineering and operations teams to design, build, and maintain robust infrastructure that supports seamless integration between Apple Retail Stores and the Apple Online store. Your role will involve implementing monitoring and alerting systems to proactively identify and address potential issues before they impact users. You will also engage in incident management, leading root cause analysis efforts to prevent future occurrences and improve overall system resilience. Your expertise will be crucial in developing automation solutions that streamline operations and enhance service delivery.

What we offer

Apple provides a dynamic work environment where you can thrive and make a meaningful impact through your technical expertise. You will have the opportunity to work on large-scale, customer-facing applications that are critical to our retail operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of retail technology at Apple, where innovation and excellence are at the forefront of everything we do.