User Researcher • Lead

Who you are

You have over 7 years of experience leading large-scale User Reporting or content screening operations — you've navigated complex regulatory landscapes and managed strategic vendor relationships effectively. Your detail-oriented approach ensures that operational excellence is at the forefront of your initiatives, and you thrive in environments that require collaboration across various functions. You are passionate about online safety and understand the importance of protecting vulnerable users from harm. Your ability to innovate beyond standard industry practices sets you apart, and you are eager to contribute to a team that values safety and trust.

What you'll do

In this role, you will be instrumental in defining, optimizing, and scaling Apple's global User Reporting and screening processes. You will work closely with the Trust and Safety team to implement policies and operational strategies that combat online interpersonal safety issues and illegal content. Your leadership will guide the team in developing best-in-class solutions that enhance user safety across Apple's services. You will collaborate with product and cross-functional teams to ensure that safety measures are integrated into the user experience. Your strategic vision will help drive the growth of online safety initiatives, and you will be responsible for monitoring the effectiveness of these processes to ensure continuous improvement.

What we offer

At Apple, we are committed to creating technology that empowers people and enriches their lives. You will be part of a dynamic team that thrives on collaboration and innovation, working towards a common goal of user safety. We offer a supportive work environment where your contributions will have a direct impact on the safety and trust of our users. Join us in making a difference in the lives of our customers while advancing your career in a leading technology company.