About Asana
The productivity platform that connects your team
Key Highlights
- Public company since 2020 with strong market presence
- Over 100,000 customers including Uber & Air France
- $414.4 million raised in Series E funding
- Global presence with offices across four continents
Asana is a productivity software company headquartered in Yerba Buena, San Francisco, CA, that provides a web and mobile application designed to help teams organize, track, and manage their work. With over 100,000 customers including Uber and Air France, Asana went public in 2020 and has raised $414...
🎁 Benefits
Asana offers comprehensive health benefits, including mental health programs and coaching, an in-house culinary program, and supportive parental leave...
🌟 Culture
Asana fosters a culture centered around collaboration and efficiency, empowering teams to transcend traditional email coordination. With a strong emph...
Overview
Asana is seeking an IT Support Specialist to provide Tier 1 support for users in Dublin. You'll troubleshoot hardware and software issues across various platforms and assist in onboarding new users. This role requires experience in IT support and familiarity with deployment tools.
Job Description
Who you are
You have experience in IT support roles, particularly with hardware troubleshooting on common business systems including Apple, Windows, and Chromebooks. You possess basic AV and networking skills, and you understand video conferencing technologies. You are detail-oriented and enjoy collaborating with others to solve problems. You are confident in your abilities but also recognize the importance of asking questions when needed. Your passion for technology drives you to provide excellent support to users.
What you'll do
In this role, you will provide in-person support for users in the IT Lounge, responding to requests via standard support tools including chat and ticketing systems. You will troubleshoot hardware and software problems with various operating systems, including Apple, Windows, and ChromeOS products. Your responsibilities will include building and deploying new laptops using standard deployment tools like JAMF, Intune, and Workspace ONE. You will also participate in the IT onboarding experience and welcome sessions, managing system access for Asana's users and deploying software to end-users. Additionally, you will manage hardware and software inventory to ensure that all resources are accounted for and functioning properly.
What we offer
Asana values hard work and fun, and you will be part of a culture that encourages collaboration and innovation. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of the team. Asana is committed to building technology that drives positive change in the world, and you will play a critical role in supporting this mission.
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