Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, ideally with experience in technology or software solutions. You understand the importance of driving product adoption and optimizing workflows to enhance customer satisfaction. Your ability to connect with diverse perspectives allows you to build meaningful relationships with customers and colleagues alike. You thrive in a collaborative environment and are committed to fostering teamwork and mentorship within your team. You are adaptable and can navigate the challenges of a fast-paced work environment while maintaining a focus on the mission of protecting life and accelerating justice. You are passionate about making a difference and are eager to contribute to a company that values its employees and their impact on society.

Desirable

Experience in the public safety sector or with vehicle intelligence products would be a plus. Familiarity with cloud software and operational support processes can enhance your effectiveness in this role. A proactive approach to problem-solving and a willingness to learn will set you apart as a candidate.

What you'll do

As a Product Customer Success Manager at Axon, you will take ownership of customer relationships and drive the success of our Vehicle Intelligence products. You will work closely with customers to understand their needs and ensure they are getting the most out of our solutions. Your role will involve providing expert guidance and education to help customers optimize their workflows and achieve their goals. You will collaborate with cross-functional teams, including engineering and product development, to relay customer feedback and drive product improvements. You will also be responsible for developing and implementing strategies to enhance customer engagement and satisfaction. Your efforts will directly contribute to the overall success of the Customer Success Services team and the mission of Axon.

What we offer

At Axon, you will be part of a mission-driven organization that values innovation and collaboration. We offer a hybrid work environment that encourages in-person collaboration while providing flexibility for remote work. You will have the opportunity to grow professionally and personally as you contribute to meaningful projects that impact society. Our culture is designed to foster teamwork, mentorship, and shared success, ensuring that you feel valued and supported in your role. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.