About Axon
Empowering law enforcement with advanced technology
Key Highlights
- Over 18,000 law enforcement customers worldwide
- Headquartered in Scottsdale, Arizona
- Offers body cameras and evidence management solutions
- 1,500+ employees dedicated to public safety technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
🎁 Benefits
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
🌟 Culture
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Customer Success Manager • Mid-Level
Axon • Scottsdale - On-Site
Overview
Axon is seeking a Product Customer Success Manager for Vehicle Intelligence to drive product engagement and customer satisfaction. You'll work closely with vehicle technology solutions and ensure optimal product adoption. This role requires strong customer-facing skills and a focus on operational efficiency.
Job Description
Who you are
You have a strong background in customer success, ideally with experience in technology solutions. You understand the importance of driving product adoption and enhancing customer experiences. Your ability to connect with diverse perspectives allows you to build strong relationships with customers and internal teams alike. You are proactive in identifying customer needs and ensuring they receive the support necessary to succeed with Axon's products. You thrive in a fast-paced environment and are motivated by a mission that matters. You are comfortable with travel, as this role requires 30-40% travel to engage with customers directly.
What you'll do
As the Product Customer Success Manager for Vehicle Intelligence, you will take ownership of customer engagement strategies for Axon's vehicle technology solutions. You will work closely with customers to ensure they are effectively utilizing products like Axon Outpost and Fleet systems. Your role will involve educating customers on best practices and optimizing their workflows to enhance operational efficiency. You will also be responsible for gathering feedback from customers to inform product development and improvements. Collaborating with the Customer Success Services team, you will help drive community development and long-term product adoption. You will play a key role in simplifying and amplifying Axon's customer success impact, ensuring that customers have standout experiences with our products.
What we offer
At Axon, you will be part of a mission-driven company that values your contributions. We offer a supportive work environment where you can grow and develop your skills. You will have the opportunity to work on meaningful projects that have a real impact on society. Our culture emphasizes collaboration, innovation, and a commitment to protecting life and accelerating justice. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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