Customer Support • Lead

Who you are

You have a strong background in technical support management, ideally with experience leading teams in a fast-paced environment. You understand the importance of customer satisfaction and are driven to improve support processes. Your problem-solving skills are top-notch, allowing you to tackle complex issues effectively. You thrive in collaborative settings and value diverse perspectives, fostering an inclusive team culture. You are adaptable and open to feedback, always looking for ways to enhance the support experience for both your team and customers. You have a passion for technology and a commitment to continuous improvement, ensuring your team is equipped to handle any challenge.

What you'll do

As the Manager of Technical Support, you will oversee a team of 10-15 Technical Support Representatives and 1 Team Lead, guiding them in delivering exceptional service. You will develop and implement procedures and policies that enhance the 24 x 7 technical support experience. Your role will involve analyzing support metrics to identify areas for improvement and driving strategic initiatives that align with Axon's mission to protect life. You will collaborate closely with other departments to ensure seamless communication and support for customers. Additionally, you will mentor and develop your team, providing them with the tools and resources they need to succeed. Your leadership will be crucial in fostering a culture of innovation and accountability within the support team.

What we offer

At Axon, you will be part of a mission-driven organization that values your contributions. We offer a hybrid work environment that encourages in-person collaboration while providing flexibility for remote work. You will have the opportunity to work on meaningful projects that impact public safety and justice. Our culture emphasizes teamwork, mentorship, and shared success, ensuring that you feel valued and supported in your role. We believe in empowering our employees to do their best work, and we are committed to your professional growth and development.