Technical Support Manager • Lead

Who you are

You have a proven track record in technical support management, with experience leading teams to deliver exceptional customer service and technical solutions. Your ability to analyze complex issues and provide effective resolutions is complemented by your strong communication skills, enabling you to liaise effectively with both technical teams and customers. You are self-driven and thrive in a collaborative environment, where you can motivate your team to achieve high performance and customer satisfaction. You understand the importance of identity security and are passionate about helping organizations secure their identities through innovative solutions.

What you'll do

As the Technical Support Manager at Delinea, you will be responsible for leading a team of engineers who provide analysis and resolution of technical issues related to our Identity Security Platform. You will oversee the support operations, ensuring that your team delivers timely and effective solutions to customer inquiries. Your role will involve developing and implementing support processes, training team members, and continuously improving service quality. You will work closely with product and engineering teams to provide feedback on product performance and customer needs, helping to shape future developments.

What we offer

Delinea offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technology in the identity security space, contributing to a mission that makes the world a safer place. We value diversity and encourage applications from all backgrounds. Our team is committed to professional development, providing resources and support for your growth within the company.