Site Reliability Engineer • Mid-Level

Who you are

You have a strong background in site reliability engineering with hands-on experience in managing and deploying machine learning workloads. Your expertise in Kubernetes and AWS allows you to ensure the reliability and performance of critical systems, and you are comfortable debugging complex infrastructure issues. You possess excellent communication skills, enabling you to effectively collaborate with both technical teams and executive-level stakeholders.

You have a solid understanding of machine learning principles and can monitor AI model performance effectively. Your experience includes diagnosing runtime issues related to latency, memory behavior, and GPU utilization, ensuring that systems run smoothly and efficiently. You thrive in a collaborative environment and are eager to partner with product and engineering teams to drive adoption and success for high-value accounts.

Desirable

Experience with cloud infrastructure and a deep understanding of AI model lifecycle management would be beneficial. Familiarity with debugging tools and performance monitoring solutions is a plus, as is a proactive approach to identifying patterns that can lead to product improvements.

What you'll do

In this role, you will serve as the primary technical owner for Baseten's most strategic customers, ensuring the successful deployment and operation of machine learning workloads. You will manage and resolve escalations, maintaining and improving runbooks to enhance operational efficiency. Your responsibilities will include diagnosing and resolving runtime issues, collaborating with engineering teams to remove technical friction, and driving the adoption of Baseten's platform.

You will work closely with product and engineering teams to identify areas for improvement and ensure that customer needs are met. Your role will involve hands-on debugging and infrastructure expertise, allowing you to address issues related to Kubernetes, networking, and other critical components. You will also be responsible for monitoring AI model performance and providing insights that can lead to product enhancements.

What we offer

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants. Join us in building a platform that empowers engineers to ship AI products effectively. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.