Support Engineer • Mid-Level

Who you are

You have a strong background in customer support and technical problem-solving, ideally with experience in AI or technology products. You are dedicated to providing exceptional service and have a knack for troubleshooting complex issues. Your ability to communicate effectively with customers and internal teams sets you apart, as you strive to ensure that every customer interaction is positive and productive. You are comfortable working in a fast-paced environment and are eager to contribute to building a pioneering support team in the AI space.

Desirable

Experience in a technical support role within the AI or software industry is a plus. Familiarity with customer feedback systems and operational processes will help you excel in this position. You are proactive in identifying areas for improvement and have a collaborative mindset that fosters teamwork.

What you'll do

In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel technical problems. You will partner closely with cross-functional teams, including Sales, Technical Success, Product, and Engineering, to drive initiatives that enhance customer experience. Your work will focus on reducing bugs, improving features, and building systems that elevate our customer support operations. You will help scale our support organization by improving operational processes and leveraging technology to create a more efficient support experience. Your contributions will be vital in achieving industry-leading response times and service levels, ensuring that customers maximize the value of their AI deployments.

What we offer

At OpenAI, you will be part of a mission-driven team that believes in the transformative power of AI. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with cutting-edge technology and be part of a team that is shaping the future of AI support. We are committed to providing reasonable accommodations to applicants with disabilities, ensuring that everyone has the opportunity to succeed in our organization. Join us in making a meaningful impact in the world of technology and customer support.