Client Relations Specialist • Mid-Level

Who you are

You have a strong background in client relations, ideally within the financial services or commercial real estate sectors. You excel at building and maintaining relationships with various stakeholders, including clients, borrowers, and internal teams. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You are detail-oriented and capable of managing multiple tasks simultaneously, ensuring that all parties' needs are met efficiently. You understand the importance of regulatory compliance and are adept at navigating the complexities of loan servicing agreements.

Desirable

Experience in commercial mortgage servicing or a related field is a plus. Familiarity with loan documentation and servicing processes will help you excel in this role. A proactive approach to problem-solving and conflict resolution is essential, as is the ability to work collaboratively with diverse teams.

What you'll do

As a Client Relations Specialist at Berkadia, you will serve as the primary point of contact for clients and borrowers within your assigned portfolio. You will monitor and administer borrower requests, ensuring they are directed to the appropriate servicing business unit or external party. Your role will involve reviewing loan-specific trigger events to ensure timely and appropriate actions are taken. You will facilitate effective communication among stakeholders, resolving conflicts and maintaining strong relationships to support successful transaction completions. Your contributions will be vital in enhancing service excellence and ensuring compliance with regulatory requirements.

What we offer

Berkadia is committed to your professional development, providing opportunities for growth within the commercial real estate industry. You will work alongside experienced professionals who are dedicated to helping you reach your full potential. The company fosters a supportive environment where you can thrive and make a meaningful impact in your role. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.