About Binance
The cryptocurrency exchange platform for traders worldwide
Key Highlights
- Processes over 1.4 million orders per second
- Headquartered in Malta with 1001+ employees
- $2 billion growth equity funding raised in 2025
- Access to hundreds of digital currency pairs
Binance is a leading cryptocurrency exchange platform headquartered in Malta, processing over 1.4 million orders per second. With access to hundreds of digital currency pairs and some of the lowest trading costs in the industry, Binance has attracted a diverse user base, including both enthusiasts a...
🎁 Benefits
Binance offers competitive salaries with the option to be paid in cryptocurrency, comprehensive health insurance, and flexible working hours. Employee...
🌟 Culture
Binance fosters a fast-paced culture focused on security and execution speed, making it a top choice for cryptocurrency traders. The company values in...
Overview
Binance is hiring a Customer Service Representative to provide exceptional support in both Spanish and English. You'll assist customers with queries and complaints while ensuring high satisfaction levels. This role is based in Bogotá, Colombia.
Job Description
Who you are
You are an empathetic and communicative individual who thrives in a client-facing environment. You possess strong problem-solving skills and can advocate for customers effectively, ensuring their needs are met with precision and care. Your bilingual abilities in Spanish and English allow you to connect with a diverse range of clients, enhancing their experience with our services.
You understand the importance of user feedback and are keen to gather insights that can help improve our offerings. You are detail-oriented and can handle customer queries and complaints with professionalism and efficiency. Your ability to work under pressure while maintaining a positive attitude makes you an ideal fit for our team.
What you'll do
As a Customer Service Representative at Binance, you will be responsible for providing top-quality assistance to our users through various channels, including ticketing systems and live chat. You will handle customer queries, complaints, and identification approval processes, ensuring that each interaction is handled with care and urgency. Your role will involve gathering valuable feedback from customers to help us enhance our services and maintain our reputation for exceptional support.
You will work closely with other team members to ensure that all customer interactions are logged accurately and that follow-ups are conducted in a timely manner. Your contributions will play a crucial role in maintaining high customer satisfaction standards and ensuring that our users feel valued and supported throughout their experience with Binance.
What we offer
Joining Binance means being part of a leading global blockchain ecosystem. We offer a dynamic work environment where your contributions directly impact our customers' experiences. You will have the opportunity to work with a diverse team and gain insights into the rapidly evolving world of cryptocurrency and blockchain technology. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.
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