Customer Support • Entry-Level

Who you are

You are an empathetic and communicative individual who thrives in a client-facing role. You possess strong problem-solving skills and can advocate for customers effectively, ensuring their needs are met with precision and care. Your ability to gather valuable feedback will contribute to enhancing the overall customer experience at Binance.

You are fluent in both Arabic and English, allowing you to communicate effectively with a diverse user base. Your understanding of the cryptocurrency landscape and customer service best practices will enable you to provide top-quality assistance. You are detail-oriented and can manage multiple tasks efficiently, ensuring that every customer interaction is handled with professionalism.

What you'll do

As a Customer Service Representative at Binance, you will join a dedicated team focused on delivering exceptional support to our users. You will handle customer queries and complaints through ticketing systems and live chat, ensuring fast response times and accurate information. Your role will involve assisting users with identification approval processes and providing guidance on our platform's features and services.

You will be responsible for maintaining high service standards and ensuring customer satisfaction. By actively listening to customer feedback, you will help identify areas for improvement within our support processes. Your contributions will play a crucial role in fostering a positive relationship between Binance and its users, ultimately enhancing the overall user experience.

What we offer

At Binance, you will be part of a leading global blockchain ecosystem, working in a dynamic environment that values innovation and customer-centricity. We offer competitive compensation and opportunities for professional growth within the cryptocurrency industry. Join us and be part of a mission to advance the freedom of money and improve financial access for people around the world.