Customer Support • Entry-Level

Who you are

You are a customer-oriented individual with a passion for helping others. You thrive in fast-paced environments and are eager to learn about the cryptocurrency industry. Your strong communication skills enable you to effectively assist users and resolve their inquiries. You are adaptable and can handle various customer service challenges with ease. You understand the importance of user fund transparency and security in the blockchain ecosystem, and you are committed to providing exceptional service to Binance's diverse user base.

What you'll do

As a Customer Service Agent on the Merchant Team, you will be responsible for assisting users with their inquiries related to Binance's services. You will engage with customers through various channels, providing timely and accurate information to enhance their experience. You will work closely with other team members to ensure that user issues are resolved efficiently and effectively. Your role will involve staying updated on Binance's offerings and industry trends to provide informed support. You will also contribute to improving customer service processes and share feedback to enhance user satisfaction.

What we offer

At Binance, you will be part of a leading global blockchain ecosystem, working alongside a team of dedicated professionals. We offer opportunities for growth and development within the cryptocurrency industry. You will have access to resources and training to enhance your skills and knowledge. Our culture promotes collaboration and innovation, allowing you to make a meaningful impact on our users' experiences. Join us in advancing the freedom of money and improving financial access for people around the world.