Customer Support • Entry-Level

Who you are

You are an empathetic and communicative individual who thrives in a client-facing role. With a strong problem-solving mindset, you can advocate for customers and gather valuable feedback to enhance service quality. Your ability to handle customer queries and complaints with precision makes you a perfect fit for this position.

You possess a keen understanding of customer service dynamics, especially in the context of the cryptocurrency industry. Your fluency in Japanese allows you to connect with clients effectively, ensuring they receive the assistance they need in a timely manner. You are dedicated to maintaining exceptional service standards and high customer satisfaction.

What you'll do

In this role, you will join Binance's Customer Service team, where your primary responsibility will be to assist clients through ticketing systems and live chat. You will handle customer queries and complaints, ensuring that each interaction is met with fast response times and accurate information. Your role will also involve managing identification approval processes, contributing to the overall efficiency of the customer service function.

You will be expected to gather feedback from customers to identify areas for improvement in service delivery. By advocating for clients and addressing their concerns, you will play a crucial role in enhancing the customer experience on Binance's world-class cryptocurrency exchange platform.

What we offer

Joining Binance means being part of a dynamic team that prioritizes exceptional customer support. You will have the opportunity to work in a fast-paced environment where your contributions directly impact customer satisfaction. As part of a leading cryptocurrency exchange, you will gain valuable experience in a rapidly evolving industry, enhancing your professional growth and skill set.